ORDERING INFORMATION AND POLICY

PLACING AN ORDER:

Our Account Executives are available to assist you Monday through Friday from 9:00 AM to 4:00 PM at (412) 381-1899 or Fax 412-381-1009.
Confirmation will be given on all Faxed orders.

NOTICE:

All of our food is made to order and requires a minimum of 24 hours notice for standard sandwich and salad items.  Two to three business days is highly recommended when ordering for groups of 15 or more, especially when hot foods are required.

MINIMUM ORDER:

Due to the quality, quantity and labor involved in preparing our food, certain items require a minimum order to be cost effective.

CANCELLATIONS/CHANGES:

You may cancel your order up to 24 hours prior to delivery at no charge.  Because our catering is custom-prepared, cancellation within 24 hours of an event will incur a charge of 50%.

DELIVERY:

There is a $20 delivery charge within the City of Pittsburgh Downtown Area, Oakland and the Southside.  For all other areas a $25 fee is assessed.  Orders that require delivery after 4:00 PM will incur a $25 delivery fee.  Saturday and Sunday orders will incur a $25 fee.  There may be an additional charge if pick up of equipment is required.  Traffic, security issues, parking, construction, weather and other issues beyond our control may delay delivery.  Please provide a 30 minute range of time when delivery can be accepted.

DISPOSABLES:

Disposable plates, cups, napkins, utensils and serving pieces are provided upon request at no extra charge.

NON-DISPOSABLES:

China, flatware and glassware are available for an additional fee.  Please call our office for details.

**SERVING EQUIPMENT:

All items are served with disposable trays and utensils unless otherwise requested.  All hot items are served in non-disposable chaffing dishes.  Pick-up is required on all non-disposable equipment, therefore an additional fee will be added to the invoice.

ADDITIONAL SERVICES:

We are a full service caterer and can provide a wide range of services including rental equipment and supplies, linens, a professional staff of bartenders, servers and chefs, etc.  Please call our Event Manager for more information.

SPECIAL REQUESTS:

We make every effort to honor special requests when the customer gives advance notice.  Many vegetarian meals are available in this catalog.  Kosher luncheons are available with 48 hours notice, at a cost of $17.50 each plus a pick-up fee of $7.50.

PAYMENT:

All orders must be accompanied by a credit card number at the time the order is placed.  If you choose to pay by check, the balance is due within 10 days of the delivery.  If we have not received a check within that time frame, the balance will be applied to your credit card.  Unless we are notified of a change, an invoice will be generated by the next business day, the transaction processed, and your copy of the invoice with receipt will be mailed or faxed.

TAXES:

Local sales tax is added to all orders.  Tax-exempt organizations must provide certification.